Cancellation policy and conditions regarding guided tours

Good to know: I'm not a travel agency or DMC company, I'm a licensed tour guide and a passenger transportation company. Due to the French legislation, only travel agencies can sell packaged excursions. However, I am graciously taking care of booking visits, access to the monuments and wine/cognac tastings, but these visits will have to be paid on the spot.

Included in tour prices

  • The services of a dynamic, entertaining (sometimes... at least, she tries) and convivial tour guide who is passionate about her region, meeting and exchanging with curious travellers from all over the world.
  • All rates are flat-rates and do not correspond to one price per person and given in Euros.
  • Organisation of the day and bookings for access to monuments, museums and wineries/distilleries
  • VAT and other similar fun stuff
  • Sharing all my tips for restaurants, shopping...

 Not included in the price of guided tours: 

  • Generally speaking, personal expenses and anything that is not mentioned in the program.
  • Wine tastings, Cognac tastings and local specialities samples,
  • The meals
  • Airfares, train tickets or accommodation 
  • Coach transportation or carsharing costs

BordeauxCognacTourGuide.com policy

  • BordeauxCognacTourGuide reserves the right cancel your reservation request for schedule unavailability (I don't yet have ubiquitous skills right now but I am working on it!).
  • BordeauxCognacTourGuide reserves the right to submit another tour schedule if there is an unavailability problem
  • BordeauxCognacTourGuide reserves the right to subcontract some tours to trusted partners after having letting your know about

Cancellation policy

  • We do not refund tour for a last-minute impediment that is not our responsibility (delay, illness, strikes, etc.).
  • All my tours are maintained regardless of the weather, so weather condition is not a reason for cancellation or refund.
  • BordeauxCognacTourGuide - TéléProTour reserves the right to retain cancellation fees as follows :
    • Cancellation up to 15 days before the date : no charges
    • Cancellation between 15 days and 5 days before the date : 10% of the price of the booked services
    • Cancellation between 5 days and 2 days before the date : 50% of the price of the booked services
    • Cancellation less than 48 hours before the date : 100% of the amount of the booked services